Shipping policy

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KOKYY Policy

Shipping & Delivery

We currently ship within New Zealand only. Orders are packed with care and are usually dispatched within 1-3 business days after your order has been confirmed.

Delivery Area

We currently deliver to addresses within New Zealand only.

Please make sure your delivery address is complete and correct before placing your order. We are unable to take responsibility for delays or failed delivery caused by incorrect or incomplete address details.

Processing Time

Orders are usually packed and dispatched within 1-3 business days after your order has been placed and payment has been confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

During launches, restocks, sales periods, public holidays, or courier delays, dispatch may take a little longer.

Estimated Delivery Times

Once your order has been dispatched, standard New Zealand delivery usually takes 1-3 business days, depending on your address and the courier network.

Rural and remote addresses may take approximately 2 additional business days.

Delivery timeframes are estimates only. Courier delays, weather, public holidays, rural routes, busy periods, or other circumstances outside our control may affect delivery.

Shipping Fees

We offer flat-rate shipping within New Zealand.

Delivery option Fee
Standard NZ Shipping $8.50
Rural Delivery $14.50
Free Standard NZ Shipping Orders over $120
Rural surcharge for orders over $120 $7.90

If your address is rural, please select the rural delivery option at checkout. If a rural address is submitted with Standard or Free Standard NZ Shipping, we may contact you before dispatch to arrange the correct rural surcharge.

Shipping fees will be shown at checkout before you complete your order.

Free standard shipping applies to standard-size New Zealand orders over $120. Rural, heavy, bulky, wholesale, or multi-box orders may require a separate shipping rate or freight quote.

Tracking

Tracking details will be provided once your order has been dispatched, where tracking is available.

You can use the tracking information or order status page to follow delivery updates.

Delivery Address

Please check your delivery address carefully before placing your order.

If a parcel is delayed, returned, or needs to be resent because an incorrect or incomplete address was provided, additional shipping fees may apply.

Change-of-Mind Returns

For change-of-mind returns, please contact us within 14 days of delivery. Items must be unused, unopened, in original packaging, and suitable for resale.

For hygiene and product integrity reasons, opened feeding, oral care, skincare, detergent, or baby care items cannot be returned for change of mind.

Damaged, Missing, or Incorrect Items

If your order arrives damaged, incomplete, or incorrect, please contact us as soon as possible with your order number and clear photos of the issue, where applicable.

We will review the matter and, where required, meet our obligations under the New Zealand Consumer Guarantees Act 1993.

Consumer Rights

Nothing in this policy limits your rights under New Zealand consumer law.