Information We Collect

When you place an order, contact us, subscribe to updates, or use our website, we may collect information such as:

• Your name.
• Email address.
• Phone number.
• Delivery and billing address.
• Order details and purchase history.
• Payment confirmation and transaction details.
• Customer service messages or enquiries.
• Website usage information, including cookies, device information, analytics data, and browsing activity on our site.

How We Use Your Information

We use personal information to operate KOKYY and provide our services, including to:

• Process, confirm, pack, and deliver your order.
• Contact you about your order, delivery, account, or enquiry.
• Provide customer support.
• Manage returns, refunds, store credit, delivery issues, or product questions.
• Improve our website, product range, and customer experience.
• Send email updates or marketing messages, where you have agreed to receive them.
• Meet legal, tax, accounting, and record-keeping requirements.
• Help protect our website, customers, and business from fraud, misuse, or security issues.

Payments

Payments are processed securely through our payment providers. KOKYY does not store your full credit card details.

Our payment providers may collect and process payment-related information to complete your transaction, verify payment, and help prevent fraud.

Sharing Your Information

We share personal information only where it is needed to run our store, provide our services, or meet legal requirements. This may include sharing information with:

• Payment providers.
• Courier and delivery partners.
• Shopify and website service providers.
• Email, marketing, analytics, and customer support service providers.
• Professional advisers, such as accountants or legal advisers.
• Government, regulatory, or legal authorities where required by law.

We do not sell your personal information.

Overseas Service Providers

Some of the service providers we use, including website, payment, email, analytics, marketing, or technology providers, may store or process information outside New Zealand.

Where this happens, we take reasonable steps to work with reputable providers and to protect your personal information in line with applicable privacy requirements.

Cookies and Analytics

Our website uses cookies and similar technologies to help the site work properly, remember preferences, understand website activity, improve the shopping experience, and support marketing or analytics.

You can adjust cookie settings through your browser. Some parts of the website may not work properly if cookies are disabled.

Marketing Emails

We may send marketing emails if you have subscribed or otherwise agreed to receive them.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.

How We Protect Your Information

We take reasonable steps to protect personal information from loss, unauthorised access, misuse, disclosure, alteration, or destruction.

No online system is completely secure, but we work with established service providers and use practical safeguards to help keep customer information safe.

How Long We Keep Information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including to provide our services, keep business records, meet legal requirements, resolve issues, and help prevent fraud or misuse.

Accessing or Correcting Your Information

You can contact us if you would like to access or correct the personal information we hold about you.

We may need to verify your identity before responding to an access or correction request.

Children’s Privacy

KOKYY sells baby and family products, but our website is intended for adults making purchases. We do not knowingly collect personal information directly from children.

Privacy Questions

If you have a privacy question, or would like to request access to or correction of your personal information, please contact us:

Email: support@kokyy.co.nz

If you are not happy with how your privacy concern has been handled, you may contact the Office of the Privacy Commissioner in New Zealand.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements, or business operations.

The latest version will be published on this page.