About These Terms

These Terms & Conditions apply to the use of our website and to products purchased from kokyy.co.nz.

Our Privacy Policy, Shipping & Delivery Policy, and Returns & Exchanges Policy also apply where relevant.

Products

We take care to describe and display our products as accurately as possible. Small differences may occur due to screen settings, packaging updates, product batches, or brand changes.

Please read the product description, ingredients, warnings, age guidance, storage instructions, and usage instructions before purchase and use.

Pricing and Availability

All prices are shown in New Zealand dollars (NZD) and include GST where applicable.

Prices, promotions, product information, and availability may change from time to time.

If there is an obvious pricing, promotion, product, or listing error, we may contact you to correct the order, cancel the affected item, or arrange a refund where appropriate.

Promotions and Discount Codes

Promotions, discount codes, gifts with purchase, and special offers may have their own terms, expiry dates, exclusions, or minimum spend requirements.

Unless stated otherwise, promotions and discount codes cannot be combined, exchanged for cash, or applied to previous orders.

Orders

Your order is placed once payment has been successfully submitted and accepted. You will receive an order confirmation by email.

We may need to cancel or refund an order if there is a stock issue, payment issue, delivery issue, suspected fraud, incorrect customer information, or an obvious website error.

If an item becomes unavailable after your order is placed, we will contact you with the available options. This may include a refund, replacement, or cancellation of the affected item.

Payments

Payment must be received before an order is packed and dispatched.

Payments are processed securely through our payment providers. KOKYY does not store your full credit card details.

Shipping

Shipping costs, delivery areas, processing times, and estimated delivery times are set out in our Shipping & Delivery Policy.

Please check your delivery details before placing your order. We may not be able to update the delivery address once your order has been dispatched.

If a delivery issue occurs, please contact us so we can help follow it up with the courier.

Returns, Exchanges, and Refunds

Returns, exchanges, store credit, and refunds are handled in line with our Returns & Exchanges Policy.

For hygiene, safety, and product quality reasons, some baby care, feeding, oral care, skincare, detergent, cleaning, liquid, and personal care items can only be considered for change-of-mind return if they are unopened, unused, and in their original condition, unless required by law.

Nothing in this section limits your rights under New Zealand consumer law.

Consumer Rights

Nothing in these terms limits your rights under the New Zealand Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable New Zealand consumer law.

If a product is faulty, damaged, incorrect, incomplete, or not as described, we will review the matter and provide a remedy where required by law.

Website Use

Please use our website lawfully and respectfully. You must not misuse the website, interfere with its security, copy or scrape our content without permission, upload harmful code, or use the website for misleading, harmful, or fraudulent purposes.

Intellectual Property

The content on this website, including KOKYY branding, logos, product descriptions, images, graphics, layout, design elements, and written content, is owned by KOKYY or used with permission.

Please do not copy, reproduce, modify, distribute, display, or use our website content without our prior written consent.

Reviews and Submitted Content

If you submit a review, comment, photo, video, feedback, or other content to KOKYY, please make sure it is your own or that you have permission to share it.

By submitting content to us, you allow KOKYY to use, edit, publish, display, and share that content in connection with our business, including customer service, website content, social media, email, and marketing.

We may choose not to publish, or may remove, content that is inappropriate, misleading, offensive, unlawful, or not suitable for our website.

Third-Party Links and Services

Our website may include links to third-party websites or use third-party services for payments, shipping, website operations, marketing, analytics, or customer support.

We are not responsible for third-party websites, services, policies, or content that we do not control.

Privacy

We handle personal information in line with our Privacy Policy.

When you use our website or place an order, personal information may be collected and used to process your order, provide customer support, operate our website, and meet legal or business requirements.

Events Outside Our Control

Sometimes an order may be affected by circumstances outside our reasonable control, such as courier network disruption, severe weather, supplier delays, public holidays, technical issues, or other unexpected events.

If this happens, we will take reasonable steps to keep you updated and help where we can.

This does not limit your rights under New Zealand consumer law.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our website, policies, legal requirements, or business operations.

The latest version will be published on this page.

Governing Law

These Terms & Conditions are governed by the laws of New Zealand.

Contact Us

For questions about these Terms & Conditions, please contact us:

Email: support@kokyy.co.nz