Shipping & Delivery
Shipping & Delivery
We currently ship within New Zealand only. Orders are packed with care and are usually dispatched within 1–3 business days after your order has been confirmed.
Delivery Area
We currently deliver to addresses within New Zealand only.
Please make sure your delivery address is complete and correct before placing your order. We are unable to take responsibility for delays or failed delivery caused by incorrect or incomplete address details.
Processing Time
Orders are usually packed and dispatched within 1–3 business days after your order has been placed and payment has been confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
During launches, restocks, sales periods, public holidays, or courier delays, dispatch may take a little longer.
Estimated Delivery Times
Once your order has been dispatched, standard New Zealand delivery usually takes 1–3 business days, depending on your address and the courier network.
Rural and remote addresses may take approximately 2 additional business days.
Shipping Fees
We offer flat-rate shipping within New Zealand, with free or discounted shipping on orders of $120 or more.
| Delivery option | Orders under $120 | Orders $120 and over |
|---|---|---|
| Standard NZ Shipping | $6.50 | Free |
| South Island Shipping | $9.90 | $4.50 |
| Rural Delivery | $16.00 | $9.50 |
Free standard shipping applies to eligible standard delivery addresses on orders of $120 or more.
South Island and rural deliveries have separate shipping rates, including on orders of $120 or more.
If your address is rural, please select the Rural Delivery option at checkout.
If a rural address is submitted with an incorrect shipping option, we may contact you before dispatch to arrange payment of the applicable Rural Delivery fee. Your order may be held until the correct shipping amount has been paid.
Shipping fees will be shown at checkout before you complete your order.
Tracking
Tracking details will be provided once your order has been dispatched, where tracking is available.
You can use the tracking information or order status page to follow delivery updates.
Delivery Address
Please check your delivery address carefully before placing your order.
If a parcel is delayed, returned, or needs to be resent because an incorrect or incomplete address was provided, additional shipping fees may apply.
Delivery Issues
If your parcel appears to be delayed, returned, damaged in transit, or marked as delivered but not received, please contact us as soon as possible at support@kokyy.co.nz with your order number.
For returns, exchanges, damaged items, incorrect items, or faulty products, please refer to our Returns & Exchanges policy.
Consumer Rights
Nothing in this policy limits your rights under New Zealand consumer law.
